Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to assist pool professionals with their software needs.

Key Responsibilities

• Provide expert assistance across phone, email, and chat channels
• Educate users on software capabilities and effective troubleshooting
• Collaborate with Product, Success, and Engineering teams to address user feedback

Required Qualifications

• Proven experience in customer and technical support
• Understanding of billing workflows and tools like QuickBooks Online is a plus
• Ability to manage multiple priorities under pressure
• Tech-savvy with a passion for learning new digital tools
• Availability to support customers Monday-Friday, 9:30 AM - 6:00 PM CDT