Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Help Desk) to provide technical support for healthcare providers.

Key Responsibilities

• Assist in providing desktop and operational support for remote offices
• Diagnose and resolve user issues, including remote support for home office users
• Document and manage support tickets accurately and in a timely manner

Required Qualifications

• High School diploma or equivalent with 0-2 years of experience
• May have additional training or education in a relevant area
• Ability to follow processes and procedures for customer support
• Experience in customer support or call center support is preferred
• Proficiency in Microsoft Office Suite is a plus