Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to join their dynamic Customer Support team.

Key Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Required Qualifications

• 1-3+ years of experience in a customer service or support role
• Team player with a positive, can-do attitude
• Comfortable managing multiple tasks in a fast-paced environment
• Quick to learn and comfortable using various tools, including Intercom, Slack, and Google Workspace
• Knowledge of Medical Insurance Terminology is a plus