Customer Support Specialist

Job Summary

A company is looking for a Payments Support Specialist to provide customer support in a remote setting.

Key Responsibilities

• Deliver high-quality support via phone, email, and live chat for technical troubleshooting and product inquiries
• Take ownership of customer issues, ensuring timely follow-up and resolution
• Document and escalate technical issues, collaborating with cross-functional teams to enhance customer experience

Required Qualifications

• 1+ year of experience in a customer support role within a SaaS environment
• Strong troubleshooting skills with the ability to diagnose issues effectively
• Experience supporting cloud-based tools across multiple platforms
• Ability to manage multiple priorities while maintaining a customer-focused approach
• Comfort working with performance metrics to improve support outcomes