Customer Support Specialist

Job Summary

Customer Support Specialist is a full-time remote position responsible for providing exceptional service and support for customer inquiries related to application offerings, troubleshooting issues, and ensuring client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customer service and support inquiries
• Deliver high-quality client support by identifying and resolving issues promptly
• Collaborate with teams to document and escalate issues as necessary

Required Qualifications

• Bachelor's degree recommended
• Proficient in MS Office and related products
• Technically savvy with the ability to learn new software quickly
• Experience in eChart or Practice Management preferred
• Healthcare or clinical experience preferred