Customer Support Specialist

Job Summary

Customer Support Specialist is a full-time, remote position responsible for assisting patients with healthcare navigation, managing order intake, and coordinating respiratory therapy services.

Key Responsibilities

• Conduct patient satisfaction calls and advocate for patient concerns
• Coordinate order fulfillment and ensure timely service delivery
• Educate patients on products and services, including CPAP therapy

Required Qualifications

• High school diploma or GED equivalent
• Experience with medical equipment is preferred
• Experience in healthcare administration, patient intake, or insurance verification is preferred
• One year of related work experience is preferred
• Knowledge of medical terminology is preferred