Customer Support Specialist

Job Summary

Customer Support Specialist, a full-time hybrid role, is responsible for delivering exceptional service to practitioners and patients by providing proactive assistance, troubleshooting issues, and fostering meaningful relationships to enhance customer satisfaction.

Key Responsibilities

• Collaborate with practitioners and patients through various communication channels to ensure user success
• Troubleshoot customer inquiries and recommend suitable product and service features
• Gather trends in customer issues and feedback, reporting them to supervisors for continuous improvement

Required Qualifications

• Proven experience in customer-centric roles, preferably in retail or hospitality
• Ability to multitask effectively in a dynamic environment
• Flexibility in scheduling to support customers across North America
• Familiarity with SaaS productivity tools is a plus
• Strong organizational skills and a dedication to delivering excellence