Customer Support Specialist

Job Summary

Customer Support Specialist, a full-time position based in Calgary, AB, is responsible for delivering exceptional service to practitioners and patients by providing proactive assistance, troubleshooting issues, and building sustainable relationships to enhance customer satisfaction.

Key Responsibilities

• Collaborate with practitioners and patients via phone, email, and live chat to ensure user success
• Troubleshoot and resolve complex customer inquiries using various support tools
• Gather feedback and trends in issues to report to supervisors for continuous improvement

Required Qualifications

• Proven experience in customer-centric roles, preferably in retail or hospitality
• Ability to multitask and thrive in a dynamic environment
• Strong organizational skills and a dedication to delivering excellence
• Flexibility in scheduling to support customers across North America
• Familiarity with SaaS productivity tools is a plus