Customer Support Specialist

Job Summary

Customer Support Specialist provides full-time hourly customer service by resolving high-priority issues related to damages, defects, and errors after freight leaves distribution centers.

Key Responsibilities

• Deliver quality customer service to customers and dealers throughout their inquiries
• Maintain personal case queues and ensure timely resolution of claims
• Communicate proactively and professionally with customers, dealers, and other departments

Required Qualifications

• High school diploma or equivalent
• Customer service experience preferred
• Working knowledge of Office Suite including Outlook, Word, Excel, and Teams
• Ability to multitask and conduct research
• Proficient keyboarding skills; touch typing preferred