Customer Support Specialist

Job Summary

Customer Support Specialist, a full-time remote position, serves as the first point of contact for customers, resolving inquiries and troubleshooting issues to ensure a positive experience with the platform.

Key Responsibilities

• Handle customer inquiries through phone, email, and ticketing systems
• Troubleshoot technical issues and recommend effective solutions
• Maintain accurate customer records and document cases in the ticketing system

Required Qualifications

• Customer service experience
• Experience with software, eMARs, EHRs, or healthcare-related technologies preferred
• Bachelor's or Associate's degree preferred
• Ability to work in a remote environment compliant with cybersecurity policies
• Comfortable learning new systems and technologies quickly