Customer Support Specialist

Job Summary

Customer Support Specialist provides part-time support, assisting customers primarily through live interactions on phone and chat channels while ensuring prompt and effective service.

Key Responsibilities

• Deliver high-quality customer support via phone and chat
• Assist customers and internal teams with inquiries and troubleshoot complex issues
• Work cross-functionally with various teams to enhance the customer experience

Required Qualifications

• 1 - 3 years of customer support experience
• Experience interacting with a high volume of customers
• Experience in a fast-paced startup environment is a plus
• Experience with Zendesk is a plus
• Ability to work flexible hours, including holiday and weekend coverage