Customer Support Specialist

Job Summary

Customer Support Specialist is a full-time position that involves providing phone, email, and text-based support to customers, partners, and users, while managing delivery situations with professionalism and empathy.

Key Responsibilities

• Provide phone, email, and text-based support to customers and partners
• Monitor in-progress deliveries and take corrective actions as needed
• Collaborate with team members across departments to ensure a seamless delivery experience

Required Qualifications

• 2+ years of customer service experience, preferably in technology or logistics
• Ability to work a schedule with non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus
• Comfortable in a fast-paced and changing environment
• Proactive in navigating uncertainty and ambiguity