Customer Support Specialist

Job Summary

Working remotely on a temporary basis, the Customer Support Specialist will provide technical and customer support for self-service applications, troubleshoot issues, and maintain accurate application records to enhance operational effectiveness.

Key responsibilities

• Deliver multi-channel technical support by responding to inquiries from staff, students, and volunteers regarding applications and system access
• Troubleshoot and resolve application issues by researching problems and documenting findings to ensure timely resolution
• Collaborate with IT and internal stakeholders to support system testing, updates, and user training initiatives to improve application performance

Required qualifications

• Experience in technical support or customer service roles, particularly in a remote environment
• Proficiency in troubleshooting and resolving application-related issues
• Strong documentation skills for preparing detailed reports and use cases
• Familiarity with self-service applications and system access protocols
• Ability to maintain data accuracy and compliance with organizational standards