Customer Support Specialist

Job Summary

Enthusiastic individuals will find a full-time hourly Customer Support Specialist opportunity focused on assisting clients in the salon and spa industry by troubleshooting product-related inquiries and providing training via phone, email, and live chat in a remote environment.

Key responsibilities

• Handle client inquiries by identifying problems and providing troubleshooting support for product and training-related questions
• Document issues and resolutions in Salesforce while staying updated on product knowledge and internal processes
• Engage with customers actively to understand their needs and advocate for effective solutions

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Experience with Salesforce is a plus
• Reliable internet service provider