Customer Support Specialist

Job Summary

Providing friendly and efficient support, the full-time Customer Support Specialist will assist customers via email, phone, and virtual sessions, troubleshooting software issues and guiding users through best practices in a remote environment.

Key responsibilities

• Provide technical support to customers through various communication channels
• Troubleshoot software-related issues and guide customers to solutions
• Deliver training and instructional support to customers on system configurations and best practices

Required qualifications

• Deep knowledge and extensive hands-on experience with Rock Gym Pro
• Ability to configure and create new setups within the software
• Experience in providing one-on-one and group training
• Strong communication skills with a customer-centric approach
• Open-mindedness and eagerness to learn new processes and technologies