Customer Support Specialist

Job Summary

Delivering empathetic veterinary diagnostic support, the full-time Customer Support Specialist will manage incoming customer calls, provide solutions to inquiries, and accurately enter orders while utilizing various software systems in a remote or office environment.

Key responsibilities

• Provides superior customer service and addresses customer concerns effectively
• Handles incoming calls, processes orders, and maintains distributor relationships
• Utilizes multiple software systems, including CRM and ERP, to service accounts and update data

Required qualifications

• High school diploma required; associate's degree in business or veterinary field preferred
• Minimum of 2 years' experience in a call center environment preferred
• Working knowledge of veterinary medical information technology and clinical diagnostics preferred
• Intermediate proficiency in Microsoft Office Suite and CRM software
• Demonstrated ability to maintain quality assurance metrics in customer support