Customer Support Specialist

Job Summary

Supporting participants, clients, and brokers with their pre-tax benefit needs, the full-time remote Customer Support Specialist will administer flexible spending accounts, health reimbursement arrangements, and health savings accounts while providing excellent customer service and technical support.

Key responsibilities:

• Field incoming emails and phone calls with professionalism and accuracy
• Provide first-tier technical support and assist with account inquiries
• Evaluate and troubleshoot participant and client issues, documenting interactions and expediting as necessary

Required qualifications:

• Associates Degree or equivalent experience
• 1-3 years of experience in the HCM field or using a SaaS web-based application
• 1-3 years in an Account Management-type role preferred
• Proficient PC skills, including Microsoft Office, Excel, and Outlook
• Track record as an enthusiastic team player with strong prioritization and multi-tasking abilities