Customer Support Specialist

Job Summary

To support a growing customer base, the full-time Customer Support Specialist will manage customer inquiries, provide hands-on support for Circle Plus communities, and troubleshoot various technical issues in a fully remote environment, with required availability from 10:00 AM to 6:30 PM Pacific Time, Tuesday through Saturday.

Key responsibilities

• Prioritize and respond to customer issues across email channels
• Become an expert on the Circle product and provide solutions to creators
• Collaborate with engineers and designers to troubleshoot complex technical issues

Required qualifications

• 3+ years of experience in a technical support role, ideally in SaaS
• Proficient in English at a CEFR Level C2 / ILR Level 5
• Strong understanding of technical workflows and customer needs
• Excitement for working in a startup environment with a focus on product development
• Experience with Zendesk is a plus