Customer Support Specialist

Job Summary

To support a growing customer base, the full-time Customer Support Specialist will prioritize customer inquiries, provide hands-on support for Circle Plus communities, and collaborate with internal teams to resolve complex issues, all while working remotely from an AEST/NZST-aligned timezone.

Key responsibilities

• Respond to customer issues across email channels and provide timely solutions
• Become an expert in the Circle product and assist creators in launching and building their communities
• Collaborate with engineers and designers to troubleshoot technical issues and escalate feedback for product improvement

Required qualifications

• 3+ years of experience in a technical support role, preferably in SaaS
• Proficiency in English at a CEFR Level C2 / ILR Level 5
• Strong understanding of technical workflows and customer needs
• Excitement about contributing to a startup environment with a focus on product development
• Experience with Zendesk is a plus