Customer Support Specialist

Job Summary

Starting a career in customer support, the full-time Junior Customer Support Specialist will assist buyers from software companies by responding to transactional queries, processing refunds, and handling subscription cancellations in a remote setting.

Key responsibilities

• Respond to and resolve customer queries via email, focusing on refunds and cancellations
• Escalate complex queries to the appropriate internal channels
• Continuously improve product knowledge to handle advanced queries and contribute to process improvements

Required qualifications

• 0-2 years of experience in customer support or a customer-centric role
• Proficient in English
• Ability to work remotely and communicate effectively across different time zones
• Strong interest in helping people and sharing feedback for skill development
• Investigative mindset with a desire for continuous improvement