Customer Support Specialist

Job Summary

Working remotely, the part-time Customer Support Specialist will assist customers through inbound calls, support ticketing systems, and customer engagement, addressing inquiries related to company products and services while ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide Tier 1 support by resolving standard issues and documenting customer interactions
• Collaborate across teams to follow up and ensure satisfactory resolution of customer issues

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Proven customer support or client service experience
• Familiarity with CRM systems and practices is preferred
• Experience in title, registration, DMV, or dealership is preferred
• Technical support experience is preferred