Customer Support Specialist

Job Summary

To support a growing tech company, the full-time Customer Support Specialist will serve as the first point of contact for users, troubleshooting issues, managing customer tickets, and collaborating with engineering to enhance the product experience remotely.

Key responsibilities

• Respond to customer inquiries via email, chat, and in-app messaging with empathy and clarity
• Troubleshoot platform issues by investigating logs and guiding users through solutions
• Own customer issues from initial contact to resolution, while also contributing to help center documentation

Required qualifications

• 1-3 years in a customer-facing support role, preferably in a SaaS or tech environment
• Strong written communication skills for explaining technical concepts to non-technical users
• A problem-solver mindset with a focus on understanding root causes
• Experience with help desk tools such as Zendesk or Intercom
• Ability to manage a high volume of tickets while maintaining a customer-centric approach