Customer Support Specialist

Job Summary

As a full-time remote Customer Support Specialist, the successful candidate will provide technical support, develop expertise in the platform, and contribute to building a scalable support function while collaborating with cross-functional teams.

Key responsibilities

• Become a product expert by mastering platform features and workflows to resolve customer issues efficiently
• Provide first-response technical customer support across various channels, addressing inquiries related to configuration, billing, and integrations
• Build and maintain a knowledge base by documenting common support patterns and creating help articles for frequently asked questions

Required qualifications

• 2-4 years of experience in a technical customer support or related role within a SaaS or fintech environment
• Strong written communication skills, capable of crafting clear and professional responses
• Ability to quickly learn and recognize patterns to create scalable documentation
• Understanding of technical concepts such as APIs and integrations
• Familiarity with customer support tools like Zendesk or Intercom is preferred