Customer Support Specialist

Job Summary

Enthusiastic individuals will find a full-time remote opportunity as a Customer Support Specialist, responsible for handling client inquiries, troubleshooting product issues, and providing training through various communication channels while contributing to a fast-paced team environment.

Key responsibilities

• Manage client inquiries by gathering information and troubleshooting product-related questions via phone, email, and live chat
• Document issues in Salesforce and advocate for customer needs while staying updated on product knowledge
• Provide training and support to clients to ensure their success with the company's software solutions

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with a passion for technology and helping people
• Experience with Salesforce is a plus
• Reliable internet service provider necessary for remote work