Customer Support Specialist

Job Summary

To support a growing customer base, the full-time Customer Support Representative will manage support requests through email, phone, and screen-sharing while collaborating with the product and engineering teams to enhance user experience in a remote environment.

Key responsibilities

• Resolve customer inquiries and issues through various communication channels, ensuring timely resolution
• Document feature requests and bug reports, collaborating with teams to address technical challenges
• Maintain and improve the AI-driven support ticketing system and knowledge base documentation

Required qualifications

• 2+ years of online customer support experience, preferably in SaaS or FinTech
• Experience with web application software support, particularly CRM software
• Basic knowledge of cloud services, operating systems, and browsers
• Strong time management and project management skills
• Positive and helpful personality with a commitment to customer assistance