Customer Support Specialist

Job Summary

Supporting the Sales Account Executive team, the full-time Customer Support Specialist will manage administrative and sales support tasks, including processing orders, handling customer inquiries, and coordinating with distribution partners, all while maintaining a positive attitude in a fast-paced environment.

Key responsibilities

• Process sales orders, demo requests, and support inquiries via telephone and computer
• Coordinate with distribution and manufacturing partners to ensure timely product delivery and manage returns and credits
• Assist in account receivables and create reports as required by the Sales Support team

Required qualifications

• Experience utilizing a CRM system
• Proficiency in Microsoft Excel
• Strong organizational and multitasking skills
• Ability to work independently in a team-oriented environment
• Commitment to customer satisfaction and retention