Customer Support Specialist

Job Summary

Supporting customers across EMEA time zones, the full-time Customer Support Representative will handle technical inquiries, maintain Help Center content, and guide Freemium customers through onboarding and setup in a remote environment.

Key responsibilities

• Respond to customer inquiries via Slack, email, and chat, providing effective guidance on product usage and troubleshooting
• Maintain detailed records of customer interactions and resolutions to ensure a high-quality support experience
• Educate customers on best practices and contribute to the creation and maintenance of Help Center articles

Required qualifications

• 1+ years of experience in customer service or technical support
• 1+ years of experience working with CRM and support ticketing systems
• 6+ months of experience using remote collaboration tools (e.g., Slack, Zoom)
• Experience supporting a B2B SaaS product; HR tech experience is a plus
• Strong technical troubleshooting and problem-solving skills