Customer Support Specialist

Job Summary

Seeking a self-motivated Customer Support Specialist, the full-time remote position will manage customer inquiries, troubleshoot software issues, and document support requests using Zendesk while becoming a subject matter expert in various product areas.

Key responsibilities

• Serve as the first point of contact for customer support inquiries via phone, chat, and email
• Troubleshoot issues and document, escalate, and track support requests using Zendesk
• Act as a Subject Matter Expert (SME) for assigned products and collaborate with internal teams as needed

Required qualifications

• 1+ year of technical support, troubleshooting, or database experience
• High school diploma or equivalent required
• Familiarity with customer support platforms such as Zendesk and Jira
• Comfort using AI tools as part of regular workflow
• Empathy and a customer-first mindset