Customer Support Specialist

Job Summary

Providing tier one support for customers and internal employees, the full-time Customer Support Specialist will troubleshoot software and technical issues, resolve customer problems, and deliver an excellent customer experience through various communication channels while working remotely within the Eastern or Central Time Zones.

Key Responsibilities:

• Resolve customer issues and provide product support for OnBoard, Govenda, and related platforms through multiple communication methods
• Troubleshoot software, configuration, access, and technical issues for customers
• Prioritize support cases and provide timely updates on status, progress, and resolution

Required Qualifications:

• Minimum 3+ years of experience in customer support, technical support, or related customer-facing roles
• Minimum 2+ years of experience using ticketing platforms such as Zendesk or ServiceNow
• Basic knowledge of APIs, SSO, and browser troubleshooting preferred
• Experience collaborating with Product, Engineering, QA, and Customer Success teams
• AI fluency with experience using generative AI tools preferred