Customer Support Specialist

Job Summary

To support a growing customer service team, the full-time remote Customer Support Specialist will process customer transactions, resolve issues, and deliver exceptional service while maintaining high standards of communication and efficiency.

Key responsibilities:

• Provide knowledgeable answers to customer inquiries regarding policy coverage, billing, and claims
• Handle complex customer requests, including policy changes and payment processing
• Investigate and resolve customer concerns, collaborating with internal and external parties as needed

Required qualifications:

• High School diploma or equivalent; some college preferred
• Minimum 1 year of experience in a customer service or call center role
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM
• Proficient in Microsoft Word, Excel, and Outlook