Customer Support Specialist

Job Summary

To deliver exceptional support experiences for marketplace customers, the full-time remote Customer Support Specialist will assist users in account setup, provide timely support across various channels, and resolve issues while collaborating with the global Customer Experience team.

Key Responsibilities

• Support new and existing users in setting up and successfully using the platform
• Deliver high-quality customer support across chat, email, and platform channels
• Manage and resolve customer issues and complaints, escalating complex cases as needed

Required Qualifications

• 2-3+ years' experience in a customer support or customer-facing role
• Hands-on expertise using a ticketing system, preferably Zendesk
• Experience with real-time messaging tools, such as Slack
• Exposure to identity verification or trust & safety tools is advantageous
• Strong customer-first mindset with a proven track record of service delivery