Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time hourly Customer Support Specialist will resolve high-priority issues related to damages, defects, and warehouse errors while working remotely.

Key responsibilities:

• Ensure quality customer service for customers and dealers throughout their inquiries
• Maintain personal case queues and close claims within required time frames
• Communicate proactively and professionally with customers and other departments to address issues effectively

Required qualifications:

• High school diploma or equivalent
• Preferred experience in customer service and using Salesforce or other CRM platforms
• Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
• Ability to multitask and conduct research effectively
• Proficient keyboarding skills, with touch typing preferred