Customer Support Specialist

Job Summary

Providing remote support, the full-time Customer Support Specialist I will assist customers through inbound calls, support ticketing systems, and customer engagement, addressing inquiries related to company products and services while ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide Tier 1 support for standard and recurring issues, including password resets and basic solution inquiries
• Document customer interactions, status, and resolutions while following up to ensure satisfactory issue resolution

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Proven customer support or client service experience
• Familiarity with CRM systems and practices is preferred
• Experience in title, registration, DMV, or dealership is preferred
• Technical support experience is preferred