Customer Support Specialist

Job Summary

Delivering end-to-end client support, the full-time Customer Support Specialist will manage onboarding, provide platform training, and troubleshoot issues while working remotely.

Key responsibilities:

• Handling inbound and outbound communications via phone, email, and support requests
• Supporting client onboarding and implementation through training sessions and platform setup guidance
• Troubleshooting platform-related issues and providing timely resolutions

Required qualifications:

• 1-3+ years of experience in a Customer Support role
• Solid understanding of basic computer functions and ability to teach/train users
• Experience supporting Software As A Service preferred
• Associate's or Bachelor's degree in Communications, Business Administration, or a similar field preferred
• Proven ability to manage multiple priorities independently