Customer Support Specialist

Job Summary

Supporting the sales efforts of the organization, the full-time remote Customer Support Specialist will deliver exceptional service across multiple channels, manage a high volume of inquiries, and ensure a seamless customer experience while resolving issues related to orders and billing.

Key responsibilities

• Serve customers via phone, email, and other channels by answering inquiries and fulfilling requests
• Investigate and resolve issues related to orders, shipments, returns, credits, and billing
• Maintain accurate customer data and documentation in systems such as SAP and CRM tools

Required qualifications

• High school diploma or equivalent required; some college preferred
• 2+ years of B2B customer service or 3+ years of B2C experience
• Experience with SAP and Microsoft Office tools preferred
• Ability to manage high call volume with professionalism and efficiency
• Strong attention to detail and customer-first mindset