Customer Support Specialist

Job Summary

Acting as the tier 1 product support contact, the full-time Customer Support Specialist will resolve customer inquiries, provide training and enablement, and advocate for user feedback in a remote work environment.

Key responsibilities

• Resolve customer inquiries and troubleshoot issues via chat, email, and video support
• Run product demos and empower users through training resources and documentation
• Collect user feedback and communicate insights to improve tools and processes

Required qualifications

• 2-4 years of experience in customer support or technical support, preferably in SaaS or construction tech
• Experience with support platforms such as Intercom, Zendesk, or Jira
• Strong problem-solving skills and real-time software troubleshooting abilities
• Technical curiosity with a comfort level in learning cloud-based tools and AI-driven workflows
• Highly organized and able to manage multiple support tickets simultaneously