Customer Support Specialist

Job Summary

Supporting educators during the back-to-school surge, the part-time contract Customer Support Specialist will manage high volumes of inbound support interactions, deliver product guidance, and troubleshoot technical issues for teachers and district administrators remotely.

Key responsibilities

• Handle a high volume of inbound support interactions via chat and email, ensuring timely responses and resolutions
• Provide accurate guidance on product use and troubleshoot technical issues, maintaining documentation in the ticketing system
• Identify recurring issues and communicate patterns to team leads for continuous improvement

Required qualifications

• Prior experience as a K-12 classroom teacher with familiarity in educator and district workflows
• Exceptional customer service skills and ability to manage multiple priorities under pressure
• Strong written communication skills to translate technical concepts into user-friendly language
• Proven reliability and a customer-centric approach to problem-solving
• Ability to quickly learn complex systems and troubleshoot independently