Customer Support Specialist

Job Summary

Providing exceptional customer support, the full-time hourly Customer Support Specialist will manage inbound inquiries via phone, chat, and email while contributing to customer retention and upselling efforts in a remote environment.

Key responsibilities

• Address customer questions about the platform's features and escalate issues as necessary
• Implement strategies to enhance trial-to-paid conversions and identify upsell opportunities
• Collaborate with the Customer Success team and other departments to resolve customer inquiries

Required qualifications

• Bachelor's degree from an accredited college or university
• 2 to 3 years of experience in a customer support or service industry role
• Demonstrated ability to self-manage and prioritize tasks effectively
• Comfortable managing multiple computer-based programs and applications
• Experience working in urgent and sensitive customer scenarios