Customer Support Specialist

Job Summary

Enthusiastic individuals will find a full-time hourly opportunity as a Customer Support Specialist, responsible for handling client inquiries, troubleshooting product issues, and providing training via phone, email, and live chat in a remote work environment.

Key responsibilities

• Manage client inquiries by identifying issues and providing effective troubleshooting support
• Document client interactions and resolutions in Salesforce while staying updated on product knowledge
• Deliver training and support to clients, ensuring their success with the company's software products

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Experience with Salesforce is a plus
• Reliable internet service provider