Customer Support Specialist

Job Summary

Providing exceptional customer support in a remote capacity, the full-time Distribution Customer Support Specialist will serve as the primary contact for clients, addressing inquiries, facilitating order processing, and educating customers on PR Newswire products and services.

Key responsibilities:

• Respond efficiently to customer inquiries via phone, chat, and email to maintain high customer satisfaction
• Set up and confirm distribution orders, ensuring content acceptability and accurate communication with clients
• Educate clients on products and services while meeting assigned activity metrics and collaborating with internal departments

Required qualifications:

• Bachelor's Degree required
• At least 1 year of successful customer service experience
• Strong phone contact handling skills and active listening abilities
• Detail-oriented with the ability to multitask and prioritize effectively
• Strong computer skills and flexibility for schedule adjustments, including overtime and holiday coverage