Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Distribution Customer Support Specialist will serve as the primary point of contact for clients, managing inquiries and order setups through PR Newswire while ensuring high customer satisfaction in a remote work environment.

Key responsibilities

• Respond efficiently to customer inquiries via phone, chat, and email while maintaining high satisfaction levels
• Set up and confirm distribution orders, vet content, and communicate effectively with clients throughout the process
• Educate clients on PR Newswire products and services, and collaborate with internal departments to enhance customer support

Required qualifications

• Bachelor's Degree required
• At least 1 year of successful customer service experience
• Strong computer skills, including familiarity with Salesforce and Microsoft Suite
• Ability to multi-task, prioritize, and manage time effectively in high-pressure situations
• Flexibility with schedule, including availability for overtime and holiday coverage