Customer Support Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Customer Support Specialist (Tier 1) will handle inbound inquiries via email, text, chat, and phone calls, ensuring timely resolution of support tickets in a fully remote environment.

Key responsibilities

• Respond to customer inquiries with professionalism and empathy while troubleshooting technical issues
• Manage and prioritize work from both the call queue and Jira support ticket queue throughout the day
• Collaborate with cross-functional teams to ensure seamless customer support and issue resolution

Required qualifications

• 1+ years of experience in a customer support or help-desk role, preferably in a Tier 1 capacity
• Experience using support platforms such as Jira and Intercom
• Ability to multitask and manage multiple tickets in a fast-paced environment
• Availability to work flexible schedules, including shifts that may not follow a Monday-Friday schedule
• Basic technical troubleshooting experience is a plus