Customer Support Specialist

Job Summary

Providing superior technical support and troubleshooting, the full-time remote Customer Support Specialist will assist customers with technical issues, educate them on best practices, and document interactions in Salesforce.

Key responsibilities

• Identify, research, and resolve technical and end-user application failures
• Educate and coach customers on best practices for using products and services
• Document all research and customer interactions to ensure product reliability

Required qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network-related issues
• Demonstrated ability to quickly learn new technologies and solve problems efficiently