Customer Support Specialist

Job Summary

Passionate about technology and customer service, the full-time hourly Customer Support Specialist will engage with clients remotely, addressing inquiries and troubleshooting product-related issues while providing training and support through various communication channels.

Key responsibilities

• Handle client inquiries by gathering information and troubleshooting product and training-related questions
• Provide support and training via phone, email, and live chat, ensuring customer needs are understood and met
• Document issues in Salesforce and stay updated on product knowledge and internal processes

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Experience with Salesforce is a plus
• Reliable internet service provider