Customer Support Specialist

Job Summary

Supporting a dynamic transfer support team, the full-time Customer Support Specialist will rapidly resolve client issues, advise partners throughout the booking process, and communicate with suppliers, all while working remotely.

Key responsibilities:

• Rapidly and effectively resolve client issues related to online transfer bookings through the CRM system
• Advise clients at all stages of using the online product, including search and booking modifications
• Interact with suppliers regarding bookings via email and phone

Required qualifications:

• Upper Intermediate English proficiency (both spoken and written)
• Ability to learn quickly and maintain a results-focused approach
• A functioning computer and microphone for remote work
• Understanding of the travel business and booking systems is an advantage
• Soft skills including kindness, empathy, stress-resistance, politeness, and responsibility