Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Support Specialist will assist a diverse customer base via email, phone, and online meetings, while learning software to effectively address customer inquiries in a remote setting.

Key responsibilities

• Field customer support requests and provide technical expertise using online customer support software
• Answer incoming calls to explain software usage and capabilities to customers and potential customers
• Troubleshoot customer challenges systematically and conduct online meetings to enhance support and training

Required qualifications

• Minimum of 1+ year experience in a Customer Support role
• Ability to present information and solutions in an organized and professional manner
• Self-motivated with a strong passion for customer support and helping small/medium businesses
• Understanding of troubleshooting methodologies to resolve customer challenges
• Experience with QuickBooks, accounting, or inventory management software preferred but not required