Customer Support Specialist

Job Summary

Seeking a full-time remote Customer Support Specialist who will provide superior technical support and troubleshooting for customers, ensuring effective solutions to technical issues while maintaining customer satisfaction.

Key responsibilities:

• Identify, research, and resolve technical and end-user application failures and deficiencies
• Educate and coach customers on best practices for using products and services
• Document all research and customer interactions in Salesforce to ensure product and service reliability

Required qualifications:

• Bachelor's degree or equivalent work experience
• 2+ years of customer service or contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network-related issues
• Strong analytical, technical, and problem-solving skills