Customer Support Specialist

Job Summary

Seeking a detail-oriented Customer Support Specialist, the full-time hybrid role will manage customer inquiries related to products, services, and billing while ensuring a positive experience for clients across New York, New Jersey, and California.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve questions related to billing, products, services, and account maintenance
• Research and troubleshoot customer issues, escalating complex matters when necessary

Required Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred
• 2+ years of experience in customer support, customer service, or call center roles
• Proficiency with Microsoft Office and customer relationship management (CRM) systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and organizational skills