Customer Support Specialist

Job Summary

Providing thoughtful and responsive support, the full-time Customer Support Specialist will assist pet owners via phone, chat, and email while managing high call volumes and de-escalating challenging situations in a remote environment during Pacific Time hours.

Key responsibilities

• Manage high call volumes while maintaining a calm demeanor and exemplifying company values
• Utilize multiple systems to ensure a seamless customer experience and document interactions accurately
• Engage in regular team collaboration through video calls to foster a strong remote culture

Required qualifications

• Minimum of 2 years of experience in a high-volume call center or customer service role
• Proven ability to de-escalate difficult situations with empathy and care
• Experience navigating multiple digital platforms and CRM systems
• Demonstrated capability to work remotely with a reliable wired internet connection
• Strong aptitude for diagnosing and resolving technical issues in real time