Customer Support Specialist

Job Summary

Supporting Belden's customer base remotely, the full-time Customer Support Specialist will manage order processing, resolve service inquiries, and identify opportunities for process improvement.

Key responsibilities

• Resolve customer inquiries and service questions while managing overall order management
• Perform data entry of orders and customer information using the corporate ERP system
• Identify and implement improvements in processes and customer relations

Required qualifications

• Associate's degree in business or a related field; Bachelor's degree preferred
• Three or more years of customer service experience, preferably in a manufacturing environment
• Experience with ERP systems, particularly NetSuite, and CRM systems, preferably Salesforce
• Strong computer skills, including proficiency in word processing, spreadsheets, and presentation software
• Well-developed organizational skills to manage multiple projects in a fast-paced environment